Terms and Conditions, Privacy and Cookie Policy


These terms and conditions apply to use the facilities and services provided by Waterborn for members and users.

The Quay Carpark



To confirm a booking you must pay in full at the time of the booking. In the case of on the day, walk in bookings, the session must be paid in full before the session starts.



All equipment is regularly checked for damage.
Please report any damage to kit prior to use to a member of staff.
Please report any damage caused to kit during your activity.
By participating in an activity, you thereby agree to take responsibility for and pay for any damage caused by improper use.
By participating in an activity, you thereby agree to pay £45 if you lose a paddle.



Waterborn reserve the right to cancel a session at anytime. In this situation a full refund will be given for the sessions missed.

Waterborn reserve the right to refuse participation of clients they believe may be under the influence of drugs and/or alcohol.

For safety reasons, it is a condition of booking that clients respect the judgement of the instructor while on a session. Waterborn reserve the right to change or stop a session for safety reasons which may be due to but not limited to adverse weather or water conditions.

If you need to cancel a session for whatever reason before 1 week prior to the activity date, Waterborn will try to offer you an alternative date to take the session, if this is not possible you will receive a refund. If you cancel within 1 week prior to the activity date it is at the digression of Waterborn if a refund is given.



Waterborn is covered by public and employer liability insurance.

All participants are made aware that they are undertaking the activity at their own risk. All participants are made aware of the safety guidelines and will be asked to read, understand, and sign the activity Pre-session Form.

All children under the age of 10 must be accompanied by an adult on the water on a separate board.

If participant is under the age of 18 all forms must be read and signed by a parent or guardian over the age of 18.

All participants must declare any medical condition on the Pre-session Form.

All participants must not paddle under the influence of alcohol or drugs.

All participants must undergo a competency assessment before using equipment.

Participants must not let anyone else use Waterborn equipment (including board, paddle, leash, buoyancy aid or VHF radio).



If you agree to have photos taken during your session with Waterborn, these will be made available to you free of charge but remain the property of Waterborn and may be used in online or offline to promote Waterborn activities.


Waterborn is strongly committed to protecting your privacy. Personal information collected will not be shared, rented or sold to a third party for any purposes. With your permission, we may collect and store the following personal information: – email address, physical contact. We may use your email address to send promotional information for Waterborn activities unless you state otherwise. We will not store your financial information.



About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.


What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.


How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.


What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website may display advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.


How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.