If you need to cancel a session for whatever reason before 48 hours prior to the activity date, Waterborn will try to offer you an alternative date to run the activity. If this is not possible, you will receive a refund of any deposit you have made. If you cancel within 48 hours prior to the activity date no refund is given.
We will cancel a session if we deem it too dangerous to run; we do not cancel sessions due to the rain or cloudy sky. If the instructor or tour guide feels the group will not maintain their ability to cope, we will stop or cancel a session. We will always cancel a session in the instance of lightning storms. In all cases, we will try to arrange an alternative date or give you a full refund.