Terms and Conditions, Privacy and Cookie Policy

These terms and conditions apply to use the facilities and services provided by Waterborn for members and users.

Waterborn
The Quay Carpark
Promenade
Kingsbridge
Devon
TQ7 1HN

PAYMENTS 

To confirm a booking you must pay in full at the time of the booking. In the case of on the day, walk in bookings, the session must be paid in full before the session starts.

EQUIPMENT

All equipment is regularly checked for damage.
Please report any damage to kit prior to use to a member of staff.
Please report any damage caused to kit during your activity.
By participating in an activity, you thereby agree to take responsibility for and pay for any damage caused by improper use.
By participating in an activity, you thereby agree to pay £175 (Cost) if you lose a paddle.

CANCELLATION

Waterborn reserve the right to cancel a session at anytime. In this situation a full refund will be given for the sessions missed.

Waterborn reserve the right to refuse participation of clients they believe may be under the influence of drugs and/or alcohol.

For safety reasons, it is a condition of booking that clients respect the judgement of the instructor while on a session. Waterborn reserve the right to change or stop a session for safety reasons which may be due to but not limited to adverse weather or water conditions.

If you need to cancel a session for whatever reason before 1 week prior to the activity date, Waterborn will try to offer you an alternative date to take the session, if this is not possible you will receive a refund. If you cancel within 1 week prior to the activity date it is at the digression of Waterborn if a refund is given.

HEALTH AND SAFETY

Waterborn is covered by public and employer liability insurance.

All participants are made aware that they are undertaking the activity at their own risk. All participants are made aware of the safety guidelines and will be asked to read, understand, and sign the activity Pre-session Form.

All children under the age of 10 must be accompanied by an adult on the water on a separate board.

If participant is under the age of 18 all forms must be read and signed by a parent or guardian over the age of 18.

All participants must declare any medical condition on the Pre-session Form.

All participants must not paddle under the influence of alcohol or drugs.

All participants must undergo a competency assessment before using equipment.

Participants must not let anyone else use Waterborn equipment (including board, paddle, leash, buoyancy aid or VHF radio).

INFORMATION SECURITY

Waterborn Hub CIC is committed to maintaining the confidentiality and security of all personal information entrusted to us. Staff, instructors and volunteers are expected to handle personal information responsibly and only access information necessary to carry out their duties. Any suspected loss, unauthorised disclosure or misuse of personal information will be investigated promptly and managed in accordance with our Data Protection Policy and applicable legislation.

PHOTOGRAPHY

Waterborn Hub CIC occasionally takes photographs and video during activities to promote our services, celebrate participant achievements and demonstrate the impact of our community projects. Images may be used on our website, social media channels, printed promotional material or in funding reports.

If you agree to have photos taken during your session with Waterborn, these will be made available to you free of charge but remain the property of Waterborn and may be used in online or offline to promote Waterborn activities.

Photographs will only be used where appropriate consent has been provided. Participants or parents/carers may withdraw consent at any time by contacting Waterborn Hub CIC. Where consent is not given, we will make every reasonable effort to ensure that individuals are not identifiable in any published media.

PRIVACY POLICY

Waterborn is strongly committed to protecting your privacy. Personal information collected will not be shared, rented or sold to a third party for any purposes. With your permission, we may collect and store the following personal information: – email address, physical contact. We may use your email address to send promotional information for Waterborn activities unless you state otherwise. We will not store your financial information.

PRIVACY AND DATA PROTECTION

Waterborn Hub CIC is committed to protecting the privacy and personal information of everyone who uses our services. We understand that when you book a session, hire equipment, volunteer, work with us or participate in one of our community projects, you are placing your trust in us to handle your information responsibly.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal information is collected only where it is necessary to deliver our services safely, fulfil our legal obligations or administer bookings and community programmes.

The information we collect may include your name, address, telephone number, email address, emergency contact details, date of birth and booking information. Where necessary for the safe delivery of activities, we may also collect medical information such as allergies, injuries, disabilities or other relevant health conditions. This information is treated as confidential and is only accessed by instructors or authorised personnel where it is necessary to protect your safety.

When delivering sessions on behalf of schools, colleges, youth organisations or community partners, we may receive participant information from those organisations. We only request information that is required for the safe and effective delivery of the activity and will process it in accordance with this policy.

We use your personal information to administer bookings, communicate with you regarding your activities, manage equipment hire, fulfil safeguarding responsibilities, respond appropriately in emergencies, meet insurance requirements, comply with legal obligations and, where applicable, provide monitoring information required by grant funders. Where data is shared with funding organisations, it will normally be anonymised unless you have given permission or there is a legal obligation to identify you.

Waterborn Hub CIC does not sell, rent or trade your personal information. We will only share information with third parties where it is necessary to provide our services, protect an individual’s health or safety, comply with the law or respond to a legitimate request from emergency services, insurers or regulatory authorities.

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. Electronic information is stored within secure password-protected systems, while any paper records are kept securely and destroyed confidentially when no longer required. Access to personal information is restricted to those who require it as part of their role.

We retain personal information only for as long as necessary to meet legal, operational or safeguarding requirements. Once information is no longer required, it is securely deleted or destroyed.

Under UK data protection legislation, you have the right to request access to the personal information we hold about you, ask for inaccurate information to be corrected, request deletion where appropriate, object to certain processing activities and withdraw consent where consent is the lawful basis for processing. Requests relating to personal information should be made by contacting us using the details below.

If you have any questions regarding how Waterborn Hub CIC handles your personal information, or wish to exercise any of your rights, please contact us by email at info@waterborn.uk.com.

COOKIE POLICY

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

 
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website may display advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.